Automotive Service Advisor / Sales Consultant
at NAPA AutoCare

Date Posted: 7/21/2017

Job Description

Redford Auto Service
26005 Plymouth Rd
Redford MI 48239

Weekdays: 8:00-6:00
Saturdays: Closed
Sundays: Closed

Jim McGlynn

Special Requests:
Looking for a full time mechanic who is at least certified by the state. Monday thru Friday hours available with weekends off.

Job Requirements

Leverage your automotive experience, sales talent, and customer service skills in this exciting opportunity! We are seeking an Automotive Service Advisor to join our dedicated team. In this key role, you will evaluate the client’s needs, build client relationships, and sell automotive services while delivering a client experience second to none. Motivation, team work, and the ability to close sales are the keys to success in this position. Do you have what it takes to get the job done? We want to hear from you! 

As a part of the NAPA AutoCare Center network, we are committed to the highest quality! Our desire is to hire the best people in the industry; that’s why we offer competitive compensation and benefits. Apply today!

Automotive Service Advisor / Sales Consultant (Customer Service)

Job Responsibilities

As an Automotive Service Advisor, you will greet customers, schedule service appointments, and receive vehicle information. You will be responsible for listening to requests of the service desired, selling services to satisfy the client’s needs, and clearly explaining information on the repair order. 

Automotive Service Advisor responsibilities:

  • Utilizing proper shop flow and technician dispatch
  • Preparing accurate estimates and invoices for clients
  • Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs.
  • Estimating the cost and time needed to do the repair, taking into account the customer’s schedule
  • Handling customer complaints and maintaining high customer satisfaction standards
  • Checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems
  • Getting customer approval to do additional work and explaining the work performed and the charges being billed

Automotive Service Advisor / Sales Consultant (Customer Service)

We are looking for an Automotive Service Advisor who genuinely enjoys helping people and has an excellent work ethic. If that describes you, this is the position for you!

Automotive Service Advisor requirements:

  • ASE certified Automobile Service Consultant (C1)
  • Valid driver’s license – clean driving record
  • Experience in the automotive field
  • Sales skills—ability to overcome objections and close sale
  • Typing skills
  • Strong organization skills


Automotive Service Advisor / Sales Consultant (Customer Service)

Since 1984, the NAPA AutoCare Center Family of Programs has been built around a quality standard where independent repair business owners are invited to join, based on integrity, industry qualifications, and expertise. Today, we have over 14,000 locations nationwide that include mechanical, collision, and truck locations.

Automotive Service Advisor / Sales Consultant (Customer Service)

Are you ready to rev up your career?

It’s time to join the NAPA AutoCare Center family.

Apply Today!


Job Snapshot

About Us

"Our Most Important Part is You!"

Since 1984 the NAPA AutoCare Family of Programs have been built around a quality standard where independent repair business owners are invited to join based on integrity, industry qualifications and expertise. Today we have over 14,000 locations nationwide that include mechanical, collision and truck locations.

What is our Talent Network All About?

We have created this Talent Network to connect technicians with our businesses and vice versa. We offer competitive wages and comprehensive benefits to those who are eligible and desire to hire the best people in our industry. We want to enhance your job search and application process, whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

With over 14,000 member businesses, chances are that we have a location currently looking to add to their team that is close to where you live. If not, you’ll receive alerts when new job opportunities matching your interests become available.

So whether you’re looking for a technician or service advisor position in the mechanical, collision or heavy-duty truck areas, join the NAPA AutoCare Talent Network today!

Are you looking for a new job? Check out these current opportunities: NAPA AutoCare Centers, NAPA AutoCare Collision Centers and NAPA Truck Service Centers